Refund Policy
Return, Exchange & Refund Policy – Books Paradise
Last Updated: 1 October 2026
Customer satisfaction is important to Books Paradise. Please review the following conditions before requesting a return, exchange, or refund.
Return/Exchange Period
Customers should contact us within 24 hours of receiving their order if they wish to request a return or exchange.
Requests made after this period may not be accepted, except where otherwise required by applicable law.
Eligible Returns
A return or exchange may be considered where:
- An incorrect product was delivered.
- The product arrived damaged or defective.
- An item is materially different from what was ordered.
- Another return reason has been approved by Books Paradise.
Please contact us promptly and provide clear photographs or videos showing the product, issue, and packaging where reasonably required.
Change-of-Mind Returns
If a customer simply changes their mind, orders the wrong item, or no longer wants the product, any return or exchange will be subject to approval by Books Paradise.
If accepted, the product must generally be:
- Unused
- Undamaged
- In resalable condition
- Complete with its original packaging, accessories, labels, and other included items where applicable
For approved change-of-mind returns, return delivery costs will be paid by the customer.
Any original delivery charge may be non-refundable where the order was correctly fulfilled and delivered.
Items That May Not Be Returnable
Subject to applicable consumer rights, returns may be restricted for products that:
- Have been used, damaged, or altered after delivery
- Are missing packaging, parts, or accessories
- Were customized, personalized, or specially ordered for the customer
- Are clearance or final-sale products where this was clearly stated before purchase
- Cannot reasonably be resold for hygiene or other legitimate reasons after opening
Books & Printed Materials
Books and printed materials should be returned in their original condition and must not contain writing, markings, torn pages, or other customer-caused damage.
Printing, binding, manufacturing, or other defects should be reported as soon as reasonably possible after delivery.
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact Books Paradise within 24 hours of delivery.
We may request photographs, videos, packaging images, or other reasonable evidence to verify the issue.
Where the issue is confirmed to have resulted from our error or occurred before or during delivery, Books Paradise will provide an appropriate resolution, which may include replacement, exchange, or refund, depending on the circumstances and product availability.
Refunds
Once an approved returned item has been received and inspected, we will inform the customer of the outcome.
Approved refunds will generally be processed within 5–7 business days.
Refunds may be made through bank transfer or another mutually agreed payment method, depending on how the original order was paid and the circumstances of the refund.
Any additional processing time required by a bank or payment service is outside Books Paradise's direct control.
Order Cancellation
Customers wishing to cancel an order should contact us as soon as possible.
An order can generally be cancelled without delivery charges before it has been dispatched, subject to its status and whether it includes customized, personalized, or specially ordered products.
Once an order has been dispatched, cancellation may be treated as a return, and applicable delivery or return costs may be payable by the customer.
If an advance payment has already been made for an eligible cancelled order, any approved refund will be processed according to the refund terms above.
Contact for Returns, Exchanges & Refunds
Phone/WhatsApp: 03372389995
Email: books.paradise321@gmail.com
When contacting us, please provide your order number, name, contact number, reason for the request, and photographs/videos where applicable.